Refund and Cancellation Policy
In short: cancel any time, keep access until the period ends, and new annual plans get a 14-day money-back window.
Free trials
If your plan includes a free trial, you are not charged until it ends. The Billing page shows the date the trial ends. Cancel before that date and you will never be charged.
Cancelling
An account admin can cancel any time from Billing → Cancel subscription. No phone call or email is needed.
- You keep full access until the end of the period you have paid for. The Billing page shows the date access ends.
- You will not be charged again.
- You can undo the cancellation from the same page until that date.
- After access ends, you have 30 days to export your data before it is deleted.
Refunds
| Situation | What happens |
|---|---|
| Monthly plan, cancelled mid-month | No refund for the current month; access continues to its end |
| Annual plan, cancelled within 14 days of first payment | Full refund on request |
| Annual plan, cancelled after 14 days | No refund; access continues to the end of the year |
| Charged after you cancelled, or charged twice | Full refund of the wrong charge |
| We remove a core feature or end the service | Pro-rated refund of the unused period |
To request a refund, email support@unitbook.io from your account admin's address within 30 days of the charge. Approved refunds go back to the original card through Stripe, usually within 5–10 business days. Your bank may take longer, and a currency conversion fee your bank charged may not be returned.
Failed payments and plan changes
- Failed payment. Stripe retries the card and emails you. If it stays unpaid, access is paused until you update your card. Your data is kept.
- Switching monthly to annual. Takes effect immediately, with credit for the unused part of your month.
- Switching annual to monthly. Takes effect at your next renewal.
- Price changes. You get at least 30 days' notice by email, and the new price applies from your next renewal.
Questions: support@unitbook.io. Payments are processed by Stripe, which may act as merchant of record and issue your receipt.